Privacy and Data Protection Policy

The Different Travel Company is dedicated to providing enjoyable experiences for all our clients, from the point of enquiry, throughout the booking process and of course during the event itself. An important part of making your experience enjoyable is for you to have peace of mind that your data and personal information is protected and only used in the way, and for the duration, you authorise. This Privacy Policy applies when you use our services, or provide any personal information via our website, as outlined below.

We process personal data only in strict compliance with the Data Protection Act 2018, General Data Protection Regulation (EU) 2016/679 (hereafter referred to as GDPR), and associated legislation. We may change this privacy policy from time to time and you should check this page regularly. Find out more about the rules for the protection of personal data inside and outside the EU.

How Data is Collected

Website: When using www.different-travel.com you may encounter webpages with links such as ‘book now’, ‘enquiries’ or ‘sign up for our e-newsletter’ and upon clicking these links you will be asked to enter personal information.

Booking form: When booking a place on a challenge either directly with The Different Travel Company or through one of our authorised partners (e.g. charities, schools, businesses), you will be asked to enter personal information into a booking form. you will be asked to confirm that you give your permission for us to process your booking.

Phone, by email or in person: When contacting The Different Travel Company on the phone, by email or in person, you may be asked to provide personal information for us to provide you with information you may have requested, or some other reason such as to process a booking. Written communication, such as email, may be archived at the conclusion of our services to you.

How we use your information

To provide travel services: Your personal information will only be passed on to the principal and to the relevant suppliers of your travel arrangements such as the airlines, hotels, ground handler, tour manager and public authorities such as customs or immigration if required by them, or in order for us to comply with any requirements imposed on us by law, and to provide the services you have booked. We may also pass some of your information on to the charity which you have committed to fundraising for, such as your contact information and proof of your booking.

Examples of information which is passed to the relevant suppliers of your travel arrangements such as airlines, hotels, tour manager and ground handler include (but are not limited to) your full name, passport details, date of birth, dietary requirements, allergies or medical conditions you may have which may be relevant to your undertaking of the event. The information provided to these suppliers will only be held for a reasonable time in order to provide your travel services.

To keep you informed (important information about your travel arrangements): When you provide personal information we may contact you predominantly by e-mail, with important details about your travel arrangements, such as flight schedules, changes to the itinerary or other essential travel information. You will not be added to our electronic mailing list unless you specifically request to be added. We will never pass on your details to any third party for marketing purposes.

To keep you informed (marketing): If you opt in to our electronic newsletter you will receive communication from us with information we think you may be interested in, or to personally invite you to join certain new events. You may opt out at any time and you will not be contacted in this manner again unless you opt in once again. Your name and email address will be stored in a database managed by our preferred electronic marketing partner.

To get your opinion: When you return from an event operated by The Different Travel Company you will receive a survey by email asking for your opinion on how the event was operated. you are not obligated to respond to these surveys and you have the choice to remain anonymous.

To improve our service: Your anonymised personal information may be used for statistical and analytical purposes in future.

Cross-border transfers

We process data inside and outside of the European Union in order to provide your travel services. Many of the countries we transfer data to outside of the European Union are considered under GDPR to require additional safeguarding to ensure the same level of security is applied to the processing of your data as is afforded to you under GDPR in the EU. We take additional measures when transferring your data to our ground handlers outside of the EU, including having additional clauses in our contracting processes with our ground handlers, requiring them to process your data with the same level of care and protection as stated in this privacy policy, and only for the purposes of providing your travel arrangements.

Our policy about children’s information

Children under 18 are not permitted to take part in our events without parental permission. Where permission is given, all events require that children under 18 are accompanied by a parent, legal guardian, or a guardian in loco parentis such as teachers, tutors or authorised members of an educational establishment if the child is taking part in an educational trip organised by that establishment. Where a request is made for a child to take part in our events, parental permission must be given at the time of booking. Communication by The Different Travel Company will be channelled via the parent or guardian.

Your rights and choices

You have the right to:

Delete data. You are entitled to request that your data held by us is deleted if it is no longer necessary to provide services to you. For avoidance of doubt, this means that if you request your data is deleted before you have taken part in an event which you are signed up for, we will not be able to process your booking and your place may be cancelled.

Change or correct data. You are entitled to have your personal data rectified if it is inaccurate or incomplete.

Object to, restrict, or limit the use of data. You are entitled to request that we stop processing your data at any time. you have the right to object to your data being processed for marketing or data analysis.
Access or request your data. You are entitled to request your personal data in a format which can be copied or transferred to one IT environment to another. This will be in .csv or .xlsx format.

Requests should be made in writing to info@different-travel.com and will be considered in accordance with applicable laws and will usually be provided within 30 days of you asking for it.

Cookies

Cookies are text files that store basic information that a web site can use to recognise repeat site visits. The Different Travel Company may use cookies to collect information during your visit to our website, such as the particular site areas you visit and which country you are in, built in an Analytics Package. We collect this information to better tailor our site and our products to your interests and needs. Cookies are never used to collect information of a private nature, such as email addresses or contact details. Cookies do not attach to your system and damage your files. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. We use the performance cookies on our website to help provide you with a better user experience. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device.

Security

Security is very important to us and we will take all reasonable precautions to ensure your personal information is secure. All personal information is restricted to prevent unauthorised access, misuse or modification, including, but not limited to, password protection, or in the case of physical documents, storage in a secure location.

Contact

Please email Sarah Burgess on info@different-travel.com if you have any comments, questions or requests about this Privacy Policy. you may also write to us: The Different Travel Company Ltd, 4 Downs Park Crescent, Totton, Southampton, Hampshire, SO40 9GH.