Information about COVID-19 (Coronavirus)
We are aware of the reported COVID-19 (Coronavirus) pandemic. For all the destinations we operate in we constantly monitor and follow the advice of the British Foreign and Commonwealth Office (FCO) who provide recommendations and advice to British travellers about travel to a certain destination.
As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. Any country or area may restrict travel without notice. Many airlines are suspending flights and many airports are closing, preventing flights from leaving. For more information please visit gov.uk/guidance/travel-advice-novel-coronavirus
The UK's Chief Medical Officer advises that the risk to individuals in the UK is high. The most important thing you can do to protect against Coronavirus (and other germs), is to stay at home and promote good hand and respiratory hygiene including:
- Wash your hands frequently with soap and warm water.
- Cover coughs or sneezes with a tissue, then discard the tissue and wash hands with soap and warm water.
- Hand sanitizing gel is also recommended for use after handwashing.
We advise you to stay up to date with the following official resources:email@example.com.
Trip specific information
Please refer to the following Foreign and Commonwealth Office information about the destinations we are operating trips to in 2020:
Cambodia FCO travel advice
China^ FCO travel advice
India FCO travel advice
Indonesia FCO travel advice
Italy* FCO travel advice
Kenya FCO travel advice
Laos FCO travel advice
Madagascar FCO travel advice
Morocco^^ FCO travel advice
Nepal** FCO travel advice
Peru FCO travel advice
Romania FCO travel advice
Rwanda FCO travel advice
Tanzania FCO travel advice
Thailand FCO travel advice
Uganda FCO travel advice
Zambia FCO travel advice
*For our upcoming treks in the Mt Blanc region, if Italy is still on lockdown by the time the trek is due to commence we will re-route the trek via Switzerland instead of Italy.
^For our upcoming trips to the Great Wall of China, if the Foreign Office does not lift the current travel advice by the time the trek is due to commence we anticipate rescheduling the departures.
^^For our March-April trips to the Sahara, we have contacted your group representative to discuss rescheduling the departure to October/November 2020.
**For our March-May trips to Nepal, we have contacted your group representative to discuss rescheduling the departure to October/November 2020.
I'm booked on a trip with you, what is happening?
If the FCO advises against all but essential travel to the destination, or we believe operating the trip will be detrimental to your health, safety and welfare we will contact you, (or your group representative, if booked on a charity, school or corporate trip), as quickly as possible to provide you with full information. This situation is evolving rapidly but we are committed to keeping all our teams fully informed during this difficult time.
For those individuals currently scheduled to travel between March and May 2020 to destinations where FCO advice currently states that all but essential travel should be avoided, postponement of your trip and the offer of alternative departure dates has been discussed with you, and/or your group representative.
Should the Foreign and Commonwealth Office advice change to advise against travel to any other destinations, which results in us being unable to operate your trip as planned, we will contact you accordingly and advise what alternative arrangements will be available. Our preferred option will be to postpone your trip to later in the year. If this is not suitable for you, you may:
- Transfer your booking to an alternative 2020 departure
- Transfer your booking to an alternative 2021 departure
- Receive a refund of your trip costs
I don't want to travel any more. What are my rights?
If you choose to cancel your trip with us while it is still going ahead as planned, or before we have postponed, cancelled or rearranged your trip, our standard cancellation policy applies. You can read about this in our Terms and Conditions here.
We are hoping for worldwide improvements
We are very much hoping that things will improve soon as the impact an extended travel ban will have on the rural communities that relies on tourism for income is significant. We would also like to take this opportunity to send our thanks and appreciation to all our partners and individual team members who have shown great understanding and patience while we deal with the various travel implications of COVID-19.